Q: Why can't the computer and the matrix communicate?

A: It may be that the serial port parameters are not set correctly, you should confirm whether the serial port number and other parameters are correct.

Q: Why does the output video signal flicker or disappear from time to time?

A: It may be that the wire is not fully connected to the matrix and should be reconnected.

Q: Why does the matrix-connected peripheral display device have ghosting or noise on the image?

A: Generally, it is not a problem with the matrix switcher, but the quality of the wire may not be up to standard, and the wire should be replaced.

Q: How can two controllers be synchronized and controlled by one computer?

A: The two controllers are controlled by network cable and serial port respectively.

Q: Serial port connection failed?

A: Check whether the serial port line has been plugged into the processor 232IN port, whether the processor is powered on, whether the serial port driver is installed, whether the port number in the c......

Q: How to achive network control?

A: Find a good network cable, connect the computer and the processor network port, and then modify the local IP of the control computer so that it is in the same network segment as the processor's IP ......

Q:Why is the black screen not showing the image before the power failure when the processor is power......

A:After the video wall controller setting is completed, if you need to power off, then it is best to click Save Default Plan before closing the control software, and then power off after completion.